Terms & Conditions | Turning Point Pen Co.
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Terms and Conditions

Turning Point Pen Co. Warranty and Returns Policy

Warranty Coverage

This limited warranty covers each Turning Point Pen Co. product for a period of 12 months from the original purchase date against any defects in functionality, and against manufacturing defects for the lifetime of the product.

Within the period of this warranty, Turning Point Pen Co. will repair or replace any part under warranty proving defective in material or workmanship free of charge. All warranty repairs and service must be performed at an authorized Turning Point Pen Co. service facility by an authorized Turning Point Pen Co. technician.

Warranty Exclusions

This warranty does not include product damage resulting from improper use, abuse of the product, impacts (including accidental shock to or crushing of the product), sun or high temperature exposure, or any other misuse or abuse of the product. Any service necessitated by use other than “normal use” will not be covered. Repairs and service performed by any unauthorized parties will forfeit the item from this guarantee. It also excludes lost or stolen items as well as normal wear and aging of products.

If improper or abusive use of a product is suspected, Turning Point Pen Co. reserves the right to exclude any product from warranty coverage.

How to Obtain Warranty Services

Please contact Turning Point Pen Co. at customer-service@tppenco.com OR 1-804-504-1303 for details on how to obtain warranty services. Please be prepared to provide a description and pictures of the defect.

Returns

Returns Policy

Customers may return any non-custom Turning Point Pen Co. product to the Turning Point headquarters within fourteen (14) days of purchase from the Turning Point Pen Co. online store. During this period, unused products will be accepted as well as used products that have not been damaged in any way and are returned in like-new condition. Only products purchased directly from the Turning Point Pen Co. online store may be returned to Turning Point Pen Co.; products purchased from an outside retailer may not be returned to Turning Point headquarters. Returns are not accepted for engraved or special-request items.

Returns Process

Please contact Turning Point Pen Co. at customer-service@tppenco.com OR 1-804-504-1303 to receive details about returning a product.

Your Privacy

Privacy Policy

Your personal data will be used to support your experience throughout this website, process your order, and to manage access to your account. The Turning Point Pen Co. will not sell or share your personal data.

Cookies

Cookie Policy

Cookies are small bits of information that are stored in your browser. They help us identify your device or when you are logged in; they allow you keep track of items in your shopping cart and makes your checkout process smoother.

We only use cookies that are necessary for the shopping experience and understanding your actions on this site.

“It’s a masterpiece. The colour: amazing. The fine details, too. Pictures and video don’t do it justice at all. I view it as art work that doubles as a pen.” ~ Boyd Reid

“I ordered a Turning Point product as a unique gift that would stand out. Michael was really easy to work with and took the time to create the meaning I wanted in this gift. The finished product surpassed my expectations in both material quality and craftsmanship, and my friend absolutely loved it!” ~ Krista Samek

© Turning Point Pen Company LLC 2019